We at The Wedding Brigade aim to provide a best in class shopping experience that extends to a superlative product shipping service.
Free shipping is offered to only customers in India for a majority of the products on the website. For certain products, shipping charges in India will apply and will be mentioned specifically on the product information page.
For all International customers, free shipping is only applicable if the order value exceeds Rs 20,000/-. For all other orders shipping charges apply based on the pin code/ zip code you enter and you will be informed of the same at the checkout page during your shopping experience. Any shipping charges, whether for international customers or customers in India are non-refundable where the product is returned or the product has been cancelled after it has been dispatched.
Once an order has been placed, we will communicate an email acknowledging your order on the email provided by you. Once your payment details are verified at our end, your order would have been approved for shipping and we will send you an additional email providing you with details of your package including your tracking number which you can use to check the status of your package in the My Account section of the The Wedding Brigade shop.
If there is any issue in the order processing including we will communicate the same to you by email with details of the processing issue. We may in addition ask you for further information if required by us for the purpose of processing the order.
We will aim to deliver the package of the product(s) ordered by you on time and within the range of the standard courier delivery times unless specified otherwise. If you are not available, we will attempt to deliver the package a sum total of three times before the product is returned to us. Please contact us on firstname.lastname@example.org for any matter pertaining to the same.
In the event that you have ordered multiple items, some items may be shipped separately and some may be grouped together so that we can ensure prompt and efficient delivery. We will make an attempt to group the orders together if the multiple orders meet the criteria that they are all orders placed from the same account, are being shipped to the same address amongst other criteria. For further details please mail us at email@example.com with your order number.
We strive to give you a stellar shopping experience and as such we apologize for any order delays or errors on our part that may occur inadvertently. Where a product you ordered is not available, we will contact you on regarding the same and aim to provide a close alternative to the same. For any issues, please contact the The Wedding Brigade Customer Care Team on firstname.lastname@example.org
We insure each purchase made by you for the entire period that your product is in transit until it is delivered to you. On receipt of the product by you, we will require a signature at which point the responsibility for the purchased goods passes on to you. In the instances of where you are sending a gift, i.e. the recipient is not you, you accept that when we receive the signature of your intended recipient, the same is deemed evidence of delivery/fulfillment by The Wedding Brigade and transfer of responsibility to the recipient.
The Wedding Brigade offers free returns for most of its products. However, customers should carefully look to the specific product’s information page to see whether the product is a returnable product and is eligible for free returns or returns at all as some products are non-returnable/final sale
All customized products or products which have been made to the customer's size/measurements, are non returnable. We may offer alterations on sizes which will be dealt with on a case on case basis after the customer communicates the need for the same to the Wedding Brigade Customer Care team and the Customer Care team has confirmed that it is possible with the brand. All costs for alteration services, if available, would be borne by the customer.
For any and all returns, it is the customer's responsibility and their cost to ship products back to the Wedding Brigade and Wedding Brigade will not be arranging for return pick up. Customer Care will share return address details to the customer after the customer has communicated the return request to the Customer Care team via email.
RETURNS CRITERIA: Items that are eligible for returns must be returned to us within 7 calendar days of the receipt of the item. Customers seeking to return an item for any reason must notify The Wedding Brigade within 48 hours of receiving the product. Unidentified returns will be returned to the customer. Returned items must be unused, unworn, unwashed, undamaged, not sprayed on with any kind of perfume, unsoiled and be in their original packaging. All material including plastic wrapping, tags, dust bags, box, gift box, wrapping embellishments, designer’s own packaging, authenticity cards etc. must be returned along with the product. All garments and shoes should be tried on by the customer only on carpeted surfaces to avoid soiling.
Goods will be returned only if they are returned in the original packaging. We do not provide refund on any goods sold. Goods once sold can be returned or exchanged for store credit if they meet the criteria outlined above. If you intend to exchange an item, it is recommended that you return it for store credit and purchase another product separately. Store credit will only be awarded once the returned good has been inspected by us as having adhered to the criteria mentioned above. In instances, within reason, where the product does not meet the aforementioned return criteria, the product will be returned to the customer and the customer will not be entitled to store credit. We will communicate all matters pertaining to the same via email.FAULTY/INCORRECT & DAMAGED PRODUCTS
If the product received by you is incorrect or faulty, please inform us of the same at the time of initiating the return process, ideally corroborating your communication with photographs or said damage or issue with the product. Our Customer Care Team will assess the situation and either arrange to repair the product where possible, offer an exchange or return the same for store credit. If the product received by you is missing tags, please inform the Customer Care Team of the same
In the case of a would like to exchange a faulty product or an incorrect product instead of returning the same for store credit, please note that we can only process an order for the same product in the same size, subject availability and the brand’s production capacity.
Please note that products are considered ‘faulty’ only if they have a severe manufacturing defect or damage making it unfit for wear or use. Items that are damaged due to normal wear are not considered as faulty or damaged products As our garments are sourced from premier brands many of which use hand -techniques in manufacturing / are hand crafted products, there may be minor variations in workmanship/ slight color variations as compared to your screen monitor but the same would not warrant the garment as ‘faulty’. Please note all disclaimers in the product information page.
We are not liable for damages to the product after it has been received by you. If the product has been damaged in transit which would be the case where the packaging has been obviously damaged, you may refuse to accept the package on grounds of the same and inform us email@example.com or call our Customer Care Team detailing the same. Refunds will only and only be given in exceptional circumstances and we at our sole discretion determine this on a case by case basis.
Orders can be canceled within 48 hours after placing them. Refunds will be processed for damaged products within 7 business days. Refunds will be made in the same mode of payment as the original payment was made.